Marco Somo | Senior Manager, Product Operations at National Football League
Data Privacy, Customer Support, Content Operations, Senior Engineer and App Developer.
About Me
Summary
Professional Experience
Professional Experience
I am a Senior Manager of Product Operations at the National Football League (NFL), the leading professional sports league in the United States. With over 15 years of experience in web development, customer success and product operations management,
Professional Experience
Professional Experience
Professional Experience
In my current role, I lead and support the content and functionality of NFL's digital media properties, such as NFL+ Live game streaming, NFL.com, NFL Network, NFL RedZone, NFL Fantasy, and the 32 Clubs' websites. I also manage the NFL Support team, which handles user requests, NFL+ customer care, data privacy, and data subject requests
In my current role, I lead and support the content and functionality of NFL's digital media properties, such as NFL+ Live game streaming, NFL.com, NFL Network, NFL RedZone, NFL Fantasy, and the 32 Clubs' websites. I also manage the NFL Support team, which handles user requests, NFL+ customer care, data privacy, and data subject requests for all NFL digital properties and 32 clubs. Additionally, I provide operational support and content strategy guidance for the content management system (CMS) that powers NFL's digital media.
Skills
Professional Experience
Skills
I have a strong background in product operations, direct-to-consumer subscription service, customer success and front-end web technologies, such as React, Bootstrap, JavaScript, HTML, SQL and JSX. I use these skills to create and maintain engaging and immersive web experiences for millions of NFL fans around the world. My mission is to
I have a strong background in product operations, direct-to-consumer subscription service, customer success and front-end web technologies, such as React, Bootstrap, JavaScript, HTML, SQL and JSX. I use these skills to create and maintain engaging and immersive web experiences for millions of NFL fans around the world. My mission is to deliver the best digital products and services for the NFL and its fans.
Portfolio
